Making our services accessible

Everyone has different needs and we're always striving to make our services as easy to use as possible for all our customers.

Our website and online services have been designed with our customers in mind.

To make our website easy to view, it's been designed in accordance with guidelines laid down by the Web Accessibility Initiative (WAI) and the Royal National Institute for the Blind (RNIB). We also set our own guidelines that include:

• Using meaningful ALT text for all images to provide descriptive text.
• Using descriptive hyperlink text.
• Avoiding the use of frames, which are difficult for special browsers to interpret.
• Using an easy-to-see web colour scheme.
• Using an easier to read non-serif font type, size and colour.

Navigating around

We're also working hard at making sure our site has useful content that's laid out in an easy-to-navigate way, taking into consideration customers who use speech readers. You'll find help pages, a site map and a contact us page in our site to help you find the information you need.

How to use Access Keys?

Here are the access keys that are active throughout Orbitas.

• j = Orbitas Home
• p = Products
• a = About Orbitas
• h = Help
• c = Contact Orbitas
• t = Terms and Conditions
• n = Partners section
• r = Press
• b = Accessibility
• u = My Account

Different browsers require slightly different key combinations to use an access key.

Internet Explorer 4 ( PC )
Hold down the ALT key and press the number or letter of the access key0.

Internet Explorer 5+ ( PC )
Hold down the ALT key, press the number or letter of the access key, release both keys then press ENTER.

Internet Explorer 5+ ( Machintosh )
Hold down the CTRL key and press the number or letter of the access key.

Netscape 6+
Hold down the ALT key and select the number or letter of the access key.

Mozilla
Press ALT+Shift and the number or letter of the access key.

Opera
Press Shift+Esc and the number or letter of the access key.

Changing your browser settings

If you want to alter the way you view any web site, from the size of text to the colour of hyperlinks, you can change some of the options in your Internet browser. To change settings on the latest version of Netscape or Internet Explorer, follow the instructions for your browser type and version below. These settings should work on most web sites but they won't affect images on the screen.

If you have problems changing your settings, use the Help menu in your browser toolbar.

Internet Explorer instructions

To permanently apply font and colour changes:

1. On the browser Tools menu select 'Internet Options'
2. On the General tab, select 'Accessibility'
3. Click on the three boxes to show ticks
4. Click on 'OK'

To enlarge text:

1. On the browser Tools menu select 'Internet Options'
2. On the General tab, select 'Accessibility'
3. Tick the 'Ignore font sizes specified on web pages' check box
4. Click on 'OK'
5. On the browser menu select 'view'
6. Click 'text size'
7. Choose the size of text

To change text and background colour:

1. On the browser Tools menu select 'Internet Options'
2. On the General tab, select 'Colour'
3. Deselect the 'Use Windows Colours' tick box
4. Select the box next to 'Text' and choose a colour
5. Click on 'OK'
6. Select the box next to 'Background' and choose a colour
7. Click on 'OK'

To prevent graphics and images appearing:

1. On the browser Tools menu select 'Internet Options'
2. On the General tab, select 'Accessibility'
3. Click on 'Select ignore colours specified on Web pages' (should contain a tick)
4. Click on 'OK'
5. Select 'General' tab and click on 'Colours'
6. Turn off the 'Use hover colours' tick box (should not contain a tick)
7. Select 'Visited' and choose the colour that suits you best, Click 'OK'
8. Select 'Not Visited' and choose the colour that suits you best, Click 'OK'
9. Select 'OK' for 'Colours'
10. Select 'OK' for 'Internet Options'

Other options:

Other options such as removing animation are available:

1. On the browser Tools menu select 'Internet Options'
2. On the Advanced tab choose any of the options available to improve the visibility of the web pages.
3. If you have any problems changing your browser settings, use the Help menu in your browser toolbar.

Netscape Navigator / Communicator

To enlarge text:

1. Click on 'Edit' and select 'Preferences'
2. Select 'Appearance' and click on 'Font'
3. Choose the 'Variable Width Font' and 'Fixed Width Font' that you want
4. Click on 'OK'

To set these fonts for all future use:

1. Click on 'Use my default fonts overriding document specified fonts'

To change text and background colour:

1. Click on 'Edit' and select 'Preferences'
2. Select 'Appearance' and click on 'Colours'
3. Select the box next to 'Text' and choose a colour
4. Click on 'OK'
5. Select the box next to 'Background' and choose a colour
6. Click on 'OK'
7. Click 'OK' to close the 'Preferences' window

To set these colours as your browser default:

1. Click on 'Always use my colours, overriding document'
2. To prevent graphics and images appearing
3. Click on 'Edit' and select 'Preferences'
4. Select 'Advanced'
5. Deselect the graphics option 'Automatically load images' by clicking on the box to remove the tick
6. Click on 'OK'

If you have any problems changing your browser settings, use the Help menu in your browser toolbar.