Gold award status

11th October 2015

Orbitas staff receive the gold award standard

Orbitas Bereavement Services has once again received national recognition and praise for the excellent service provided to the bereaved at their time of loss.Orbitas's Burials and Cremations service has successfully retained its gold award status following an independent assessment by the Institute of Crematorium and Cemetery Management (ICCM).

The quality of service is measured through more than 400 questions, which covers cremation and burial procedures, grounds maintenance, communication and environmental issues. 

Cllr Penny Butterill, Director of Orbitas Bereavement Services said :

"Orbitas is committed to providing a high level of service to the bereaved at what is always a difficult time, this Gold standard award for both our burial and cremation services recognises this."

What is the Charter for the Bereaved?

The Institute of Cemetery and Crematorium Management (ICCM) established the Charter, a professional organisation committed to developing and improving bereavement services and providing training for those who work within it. In order to become a member of the Charter for the Bereaved an authority has to demonstrate that they satisfy 35 basic rights associated with funerals.

The Charter also contains objectives and helps  to set priorities for future development and improvement. An annual assessment ensures that the service keeps improving and raising its standards, and allows it to be ranked against other services throughout the country. Members of the public can be assured that anyone that has adopted the Charter is committed to providing excellent service designed to meet their needs.