Customer Care Manager

  • Job:                                  Bereavement Services Operative  
  • Salary:                              Grade 9 (£36,648 - £39,186 FTE) (Pay award pending)
  • Base:                                Crewe Cemetery, Crewe
  • Shift Pattern:                    37 hours a week
  • Contract Duration:           Permanent  

Orbitas Bereavement Services is a wholly owned Company of Cheshire East Council and has responsibility for managing the Council’s 10 cemeteries and two crematoria.

A fantastic new opportunity has arisen for a Customer Care Manager to lead the delivery of a high level of customer service throughout the entire customer journey, administrative services and stakeholder support across Cheshire East’s Bereavement Services.  

As a Customer Care Manager, you will play an integral role in motivating and engaging multi-disciplinary teams to provide exceptional standards of bereavement service. You will be responsible for ensuring accuracy and efficiency, in line with regulatory and company guidelines, facilitating training to enhance performance.

The successful candidate will be joining the service at an exciting time to seek opportunities to improve the existing services and be closely involved in communication, marketing, and community relations.

We welcome applicants with a passion for excellent customer service and experience of inspiring innovation and progress.

A Full UK Driving License and proven experience as a customer service manager is required. Previous industry experience and the  ICCM qualification are desirable, applicants willing to work towards gaining the qualification within their first 12 months, will be considered. Training costs and support will be given by the company.

In return you will enjoy the benefits of a competitive salary, a career average pension scheme, an employee assistance programme, health cash plan and salary sacrifice schemes.

You will be required to travel between the Macclesfield and Crewe sites, along with other locations across the borough, from time to time when required for which mileage expenses can be reclaimed. For more information or an informal chat about the position please contact: Mark Darbyshire on 01270 686814 / 07817 474158.

To apply please email: to request an application form.

Closing date: 24 June 2024

Interviews will be held starting the 3 July