Freedom of Information

The Freedom of Information Act (FOI) entitles you to ask us for any recorded information which we keep.

How can I apply for information?

Requests for information

  • must be in writing
  • there must be a name and address to send our response
    This can be an e-mail address but if you require paper copies we will need a postal address.
  • there is no need to mention the Freedom of Information Act 2000, but may help your request to be dealt with correctly
  • you do not need to say why you want the information but you will need to provide details about what is being requested
    This should be as clear as possible to help us locate the information you require.

The easiest way to make an application is email

What information can I request?

Our publication scheme lists routinely published information, how you can view that information and whether you will have to pay for it. Information may be subject to copyright so if you wish to make multiple copies or publish it in any way you will need to let us know.

What if I’m not happy with the Company's response?

If you are unhappy with the FOI response you have received from us write to

The request will then be examined again by a senior officer who has had no part in dealing with your initial request. This will be done within 20 days of your initial response.

If the complaint is not upheld and you are still not satisfied, you can approach the Information Commissioner's Office (ICO) and request that he reviews the decision. The ICO will not normally review a complaint under FOI until our internal complaints procedure has been exhausted.

Visit the Information Commissioner's Website

Phone: 0303 123 1113 (9am - 5pm Monday to Friday)

The Information Commissioner's Office
Wycliffe House
Water Lane